Steps
- Open Globby and tap the gear icon on the home screen to open Settings.
- Scroll to the bottom and tap Delete account.
- Confirm. Deletion happens immediately.
What is removed
- Your account and player ID on our servers
- Profile: name, avatar, country, language
- All gameplay: scores, streaks, medals, mastery, duel history and rating
- Friends, pending requests, and challenges
- Your entries on every leaderboard
- Your push notification token
Feedback and reports you sent may be kept in anonymised form so we can still fix what you reported. Analytics events already recorded are not linked to your name and are retained per our Privacy Policy.
What is not affected
Purchases are managed by Apple, so deleting your Globby account does not cancel a Globby Pro subscription. Cancel it in iPhone Settings → your name → Subscriptions. If you reinstall later, Globby creates a fresh account; Restore purchases will bring Pro back on the same Apple Account, but progress is gone for good.
Can't get into the app?
First try to get back in. Install Globby on an iPhone signed in to the same Apple Account, with iCloud Keychain turned on: your account comes back by itself, and you can delete it in Settings as described above.
If that is not possible, email [email protected] with your player ID. It is the six characters after "ID" on the version line at the very bottom of Settings, for example "ID 3F9A1C". Long-pressing that line copies it. Only the person holding the account can see it, which is how we know the request is yours.
A display name and country are not enough. Every player can see them on the leaderboards, so anyone could send them to us, and we do not delete an account on that basis. If you no longer have the player ID, write to us anyway and we will ask for something else only the account holder has, such as the order number on an Apple receipt for a Globby purchase, or a message from the email address you entered when you sent feedback from the app. If we cannot confirm the account is yours, we will not delete it.
Deletion by email is not instant: we check the request first, then delete the same data listed above and write back to confirm.